Privacy Policy

Privacy Policy
Last updated: March 10, 2025

This Privacy Policy outlines Quixobot’s policies and procedures on the collection, use, and disclosure of Your information when You use the Service and informs You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions
For the purposes of this Privacy Policy:

  • Account: A unique account created for You to access Quixobot’s Service or parts of our Service.

  • Service: Refers to the chatbot application or services provided by Quixobot for e-commerce brands.

  • Personal Data: Any information that can identify an individual, such as name, email address, phone number, and usage data.

  • Usage Data: Automatically collected information, such as Your Device's IP address, browser type, and pages visited.

  • Cookies: Small files placed on Your Device to track activity on the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
While using Quixobot’s Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This may include:

  • Email address

  • Name

  • Phone number

  • Usage data

Usage Data
Usage Data is collected automatically when using Quixobot’s Service and may include information such as Your Device’s IP address, browser type, the pages visited, and more.

Use of Your Personal Data
Quixobot may use Your Personal Data for the following purposes:

  • To provide and maintain our Service, including monitoring its usage.

  • To manage Your Account and provide support.

  • To communicate with You regarding updates, promotions, or inquiries.

  • To improve our Service and deliver personalized experiences.

Sharing Your Personal Data
We may share Your personal information with:

  • Service Providers: Third-party companies who help facilitate our Service.

  • Business Transfers: In the event of a business merger or acquisition.

  • With Your Consent: We may share Your information for other purposes with Your consent.

Retention of Your Personal Data
Quixobot will retain Your Personal Data only for as long as is necessary for the purposes outlined in this Privacy Policy. Usage Data may be retained for internal analysis purposes and for as long as necessary.

Transfer of Your Personal Data
Your information may be transferred to and maintained on computers located outside of Your state or country. By using our Service, You consent to this transfer.

Delete Your Personal Data
You have the right to request that We delete Your Personal Data. You can do so by contacting Us or managing your preferences in Your Account settings.

Here’s the updated section for Disclosure of Your Personal Data:

Disclosure of Your Personal Data

Business Transactions

If Quixobot is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, Quixobot may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other Legal Requirements

Quixobot may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation.

  • Protect and defend the rights or property of Quixobot.

  • Prevent or investigate possible wrongdoing in connection with the Service.

  • Protect the personal safety of Users of the Service or the public.

  • Protect against legal liability.

Security of Your Personal Data

The security of Your Personal Data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers we use may have access to Your Personal Data. These third-party vendors collect, store, use, process, and transfer information about Your activity on our Service in accordance with their Privacy Policies.

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service.

Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

You may opt-out of certain Google Analytics features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy: Google Privacy Policy.

Matomo
Matomo is a web analytics service. You can visit their Privacy Policy page here: Matomo Privacy Policy.

Advertising

We may use Service Providers to show advertisements to you to help support and maintain our Service.

Google AdSense & DoubleClick Cookie
Google, as a third-party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet.

You may opt-out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: Google Ads Settings.

Meta
Their Privacy Policy can be viewed at Meta Privacy Policy.

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing, or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

We may use Email Marketing Service Providers to manage and send emails to You.

SiteRight
Their Privacy Policy can be viewed at SiteRight Privacy Policy.

Amazon AWS
Their Privacy Policy can be viewed at AWS Privacy Policy.

Payments

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g., payment processors).

We will not store or collect Your payment card details. That information is provided directly to our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Stripe
Their Privacy Policy can be viewed at Stripe Privacy Policy.

PayPal
Their Privacy Policy can be viewed at PayPal Privacy Policy.

Behavioral Remarketing

The Company uses remarketing services to advertise to You after You accessed or visited our Service. We and our third-party vendors use cookies and non-cookie technologies to help Us recognize Your Device and understand how You use our Service so that We can improve our Service to reflect Your interests and serve You advertisements that are likely to be of more interest to You.

Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit You to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving You interest-based advertising:

You may opt-out of all personalized advertising by enabling privacy features on Your mobile device such as Limit Ad Tracking (iOS) and Opt Out of Ads Personalization (Android). See Your mobile device Help system for more information.

We may share information, such as hashed email addresses (if available) or other online identifiers collected on our Service with these third-party vendors. This allows our third-party vendors to recognize and deliver You ads across devices and browsers. To read more about the technologies used by these third-party vendors and their cross-device capabilities please refer to the Privacy Policy of each vendor listed below.

The third-party vendors We use are:

  • Google Ads (AdWords)
    Google Ads remarketing service is provided by Google Inc.
    You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page.

  • Twitter
    Twitter remarketing service is provided by Twitter Inc.
    You can opt-out from Twitter's interest-based ads by following their instructions: Twitter Ads Opt-Out.

  • Facebook
    Facebook remarketing service is provided by Facebook Inc.
    To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: Facebook Ads Opt-Out.

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/.

CCPA/CPRA Privacy Notice (California Privacy Rights)
This section of the privacy notice applies solely to visitors, users, and others who reside in California, supplementing the information in our Privacy Policy.

Categories of Personal Information Collected
We collect personal information that identifies, relates to, describes, references, or could reasonably be linked to a particular consumer or device. The following are categories of personal information we may collect from California residents within the last 12 months.

Please note that the categories listed below are defined under the CCPA/CPRA. This does not imply that all examples in each category were collected, but reflects our good faith belief that we may have collected some information within these categories. For example, certain types of personal information would only be collected if you provided it to us directly.

  • Category A: Identifiers
    Examples: Real name, alias, postal address, online identifier, IP address, email address, account name, driver’s license number, passport number, or similar identifiers.
    Collected: Yes.

  • Category B: Personal Information Under the California Customer Records Statute (Cal. Civ. Code § 1798.80(e))
    Examples: Name, signature, social security number, address, telephone number, passport number, driver’s license number, bank account number, credit card number, debit card number, financial information, medical information, or health insurance information. Some personal information in this category may overlap with other categories.
    Collected: Yes.

  • Category C: Protected Classification Characteristics
    Examples: Age (40 or older), race, color, national origin, citizenship, religion, marital status, disability, sex, sexual orientation, veteran status, genetic information.
    Collected: No.

  • Category D: Commercial Information
    Examples: Records of products or services purchased, considered, or other purchasing histories or tendencies.
    Collected: Yes.

  • Category E: Biometric Information
    Examples: Fingerprints, faceprints, voiceprints, retina scans, activity patterns, or other biometric data.
    Collected: No.

  • Category F: Internet or Similar Network Activity
    Examples: Interaction with our service or advertisements.
    Collected: Yes.

  • Category G: Geolocation Data
    Examples: Approximate physical location.
    Collected: No.

  • Category H: Sensory Data
    Examples: Audio, visual, thermal, olfactory, or similar information.
    Collected: No.

  • Category I: Professional or Employment-Related Information
    Examples: Current or past job history or performance evaluations.
    Collected: No.

  • Category J: Non-Public Education Information
    Examples: Education records, grades, transcripts, student financial information.
    Collected: No.

  • Category K: Inferences Drawn from Other Personal Information
    Examples: Profile reflecting preferences, behavior, intelligence, abilities, etc.
    Collected: No.

  • Category L: Sensitive Personal Information
    Examples: Account login and password information, geolocation data.
    Collected: Yes.

Personal Information Not Covered by CCPA/CPRA
Personal information does not include:

  • Publicly available information from government records

  • Deidentified or aggregated consumer information

  • Information exempt from the CCPA/CPRA, such as:

    • Health or medical information governed by HIPAA

    • Financial information governed by specific privacy laws like the Fair Credit Reporting Act (FCRA) or the Gramm-Leach-Bliley Act (GLBA)

Sources of Personal Information
We collect personal information from the following sources:

  1. Directly from You: For example, from forms you complete on our service or purchases you make.

  2. Indirectly from You: From observing your activity on our service.

  3. Automatically from You: Via cookies or other tracking technologies as you use our service.

  4. From Service Providers: Third-party vendors who help us deliver our services, such as payment processors, advertising partners, and analytics providers.

Use of Personal Information
We may use your personal information for "business purposes" or "commercial purposes" as defined under the CCPA/CPRA, which may include:

  • Operating and providing our service to you

  • Responding to your inquiries and providing customer support

  • Fulfilling the purpose for which you provided the information (e.g., processing a payment)

  • Complying with legal requirements, including law enforcement requests

  • Protecting against fraudulent activities and security threats

  • Improving internal operations and auditing

Disclosure of Personal Information
We may disclose the following categories of personal information for business or commercial purposes:

  • Category A: Identifiers

  • Category B: Personal information under the California Customer Records statute

  • Category D: Commercial information

  • Category F: Internet or similar network activity

When we disclose personal information, we enter into contracts with recipients to ensure that the information is kept confidential and used solely for the purposes of performing the contract.

Sharing of Personal Information
We may share your personal information with:

  • Service providers

  • Payment processors

  • Affiliates and business partners

  • Third-party vendors for services you request

Sale of Personal Information
Under the CCPA/CPRA, "sale" refers to disclosing or transferring personal information to a third party for monetary or other value. We do not sell personal information in the traditional sense, but we may allow certain service providers to use your information for business purposes like advertising or analytics. These activities may be considered a "sale" under the CCPA/CPRA.

We may have shared the following categories of personal information for value in the last 12 months:

  • Category A: Identifiers

  • Category B: Personal information under the California Customer Records statute

  • Category D: Commercial information

  • Category F: Internet or similar network activity

Sale of Personal Information of Minors Under 16 Years of Age
We do not knowingly collect personal information from minors under 16. If we learn that a minor has provided us with personal information, we will take steps to delete it.

If you believe a child under the age of 13 (or 16) has provided personal information to us, please contact us with the necessary details to enable us to delete that information.

Your Rights under the CCPA/CPRA

The CCPA/CPRA provides California residents with specific rights regarding their personal information. If you are a resident of California, you have the following rights:

  • The right to notice: You have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.

  • The right to know/access: Under CCPA/CPRA, you have the right to request that we disclose information to you about our collection, use, sale, disclosure for business purposes, and sharing of personal information. Once we receive and confirm your request, we will disclose to you:

    • The categories of personal information we collected about you

    • The categories of sources for the personal information we collected about you

    • Our business or commercial purposes for collecting or selling that personal information

    • The categories of third parties with whom we share that personal information

    • The specific pieces of personal information we collected about you If we sold your personal information or disclosed it for a business purpose, we will disclose:

    • The categories of personal information sold

    • The categories of personal information disclosed

  • The right to say no to the sale or sharing of Personal Data (opt-out): You have the right to direct us not to sell your personal information. To submit an opt-out request, please see the "Do Not Sell My Personal Information" section or contact us.

  • The right to correct Personal Data: You have the right to correct or rectify any inaccurate personal information about you that we collected. Once we receive and confirm your request, we will use commercially reasonable efforts to correct (and direct our service providers to correct) your personal information, unless an exception applies.

  • The right to limit use and disclosure of sensitive Personal Data: You have the right to request limiting the use or disclosure of certain sensitive personal information we collected about you, unless an exception applies. To submit, please see the "Limit the Use or Disclosure of My Sensitive Personal Information" section or contact us.

  • The right to delete Personal Data: You have the right to request the deletion of your personal data under certain circumstances, subject to exceptions. Once we receive and confirm your request, we will delete (and direct our service providers to delete) your personal information, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service providers to:

    • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.

    • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

    • Debug products to identify and repair errors that impair existing intended functionality.

    • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

    • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).

    • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest, when deletion may likely impair the research's achievement.

    • Enable solely internal uses aligned with consumer expectations based on your relationship with us.

    • Comply with a legal obligation.

    • Make other internal uses of that information compatible with the context in which you provided it.

  • The right not to be discriminated against: You have the right not to be discriminated against for exercising any of your consumer rights.

Exercising Your CCPA/CPRA Data Protection Rights To exercise your rights, please contact us via email: contact@quixobot.com, or visit our website at www.quixobot.com/privacy-policy.

Do Not Sell My Personal Information We do not sell personal information as commonly understood but allow service providers to use personal information for business purposes like advertising, marketing, and analytics. To opt-out, please contact us.

Limit the Use or Disclosure of My Sensitive Personal Information As a California resident, you may limit the use and disclosure of your sensitive personal information to only what is necessary for services or goods reasonably expected by an average consumer.

"Do Not Track" Policy We do not respond to "Do Not Track" signals but encourage you to set preferences in your browser if you do not want to be tracked by third-party sites.

Children's Privacy Our service does not collect personal information from anyone under the age of 13. If we learn that we have collected such information, we will delete it as soon as possible.

Links to Other Websites We are not responsible for the privacy policies or practices of third-party websites.

Changes to this Privacy Policy We may update this Privacy Policy periodically. Please check our website regularly for updates.

Contact Us If you have questions, please contact us via email: contact@quixobot.com or visit www.quixobot.com/privacy-policy.

Data Security

Secure and Encrypted Data
At Quixobot, your data security is our top priority. Our systems use HTTPS protocols to encrypt your data during transit, providing robust protection against potential data breaches.

Self-Contained Bots
Each bot within Quixobot is independent and self-contained, ensuring your data stays private. Through strict access controls, we ensure your bot functions independently for a personalized and secure experience.

Commitment to Excellence
At Quixobot, our goal is always to exceed industry standards. We are actively dedicated to enhancing our security infrastructure and plan to pursue globally recognized compliance standards in the near future.

Secure Storage and User-Controlled Privacy
Quixobot securely stores your data on our dedicated servers, with access limited only to the application itself. Your chatbot's privacy is directly controlled by the settings you establish within the app, ensuring you're always in command.

Trusted by Industry Leaders
We incorporate the best security practices from industry leaders such as AWS and Cloudflare. Leveraging their world-class security measures, we provide an additional layer of data protection and resilience.

Exclusive Access Control
At Quixobot, access to production environments is highly restricted. This policy, combined with our rigorous internal auditing of security procedures, ensures that your data remains protected at all times.

Quixobot - Where Security Meets Innovation
Choose Quixobot for a chatbot service that doesn't compromise on security. We take your safety and privacy seriously, implementing robust security practices and continually enhancing our systems. Experience the best of secure chatbot technology with Quixobot.